This goes beyond Salesforce's Trailhead content to prep interviews.
What types of questions can be answered behaviorally?
Any non-technical question can, and often should, be answered behaviorally. Examples:
- questions starting with “Tell me about a time when you… [e.g. failed, dealt with conflict, faced a challenge]”.
- Introductory / general questions; for example: Tell me about yourself, Why you, why this company, why this role; what’s your weakness
- Open ended questions: how do you [prioritize, learn, help people develop their careers etc..]
- Hypothetical questions: how would you deal with [conflict inside your team, ambiguity etc.. ]
Key behaviors:
- Conflict & Influence
- Prioritization & Speed
- Failure Questions
- Vision / Strategic Thinking
- Results / Outcome Orientation
- Customer Obsession
- Elevator pitch. Why this company.
- Strength and weakness
- .. and more
This training program, at its core, is a bunch of videos designed to help you excel in behavioral interviews. Over time, more features were added:
- Stories dashboard: a place where you can add your stories in a structured format, filter them by behavior, score etc..
- Ability to evaluate your stories using AI reports on things such as behavioral fit, length, strength etc..
- Quizzes to test your knowledge while (or after) going through the videos; or quizzes to help you improve your listening skills
- The script of the videos (text) in each section as a recap.
- New sections such as employer, and candidate interviewing techniques
- More (notable) examples from exceptional people are constantly added
- Sections are also constantly being adjusted to both add new trends and trimmed to save you time
- Flexible access (6, 12 months or unlimited)
Any role
First, throughout my career, I've worked in both technical and non-technical roles.
Second. My experience coaching people for all major job categories has taught me an important lesson: anyone applying for such jobs should be able to qualify if an answer, including its depth, is for them. Some stories will be for mid-level roles while others will be for principal (advisory) roles, while others will be for sales.
While it is true that many of these stories are from IT, I picked examples from a variety of industries and roles.
Why buy this training?
This content is biased towards benefiting the candidate, on what connects with success in job interviews.
- Minimize risk of surprise by covering a broad range of behaviors and scenarios, specific to behavioral interviews.
- Examples from exceptional candidates who succeeded in their careers. Improve your listening skills through a variety of examples & quizzes
- AI done right; who passes interviews using AI? Very few people do; many more fail them because of AI; others capitalize on hooking you up on AI features which actually degrade your performance
- Time is something most candidates don’t have; this is why the training has been trimmed from 9 to 6 to 3 hours (over 5 years)
- Engagement triggers via regular YouTube videos
Salesforce's core values mapped to key behaviors in the training
- In trust we trust.
"Trust is our #1 value. We build trust with stakeholders by leading with ethics and through the integrity of our technology.
We are dedicated to transparency, deep listening, and delivering on our commitments."
Corresponding sections in the training: Conflict & Influence (section 1, section 2)
- When our customers succeed, we succeed.
"Helping customers achieve success has been our focus from the start.
We earn their trust to become a valued partner.
And we guide them to help their own customers succeed in an ever-changing business environment, so everyone can find greater success, connection, and wellbeing.
"
Corresponding section in the training: Customer Obsession
- Sparking change with innovation.
'Our products are easy-to-use, integrated, scalable, and deliver fast time to value. They enable our customers to build trusted relationships with their customers around the globe. We help solve some of the world’s biggest challenges by creating the connections that help businesses, people, communities, and our planet thrive.'
Corresponding sections in the training:
- Learning & Innovation
- Speed & Prioritization
- Deliver Results
- Ambiguity & Decision making
note: the values of "Equality for all" & "Net zero. Now" could be an great way to pitch your introduction.